We want you to be happy with your purchase. However, as all stock is now on Sale, please chose carefully before purchase. There is NO refund simply due to change of mind. If you feel you have received the wrong product, or a faulty product, you may request an exchange. The product must be returned by the customer, in the original packaging and unworn. The customer will be responsible for all shipping and handling charges. Please use the sizing guidelines chart to find your perfect fit before placing an order online. If you need any help or have other questions please email enquiry@brcomfortshoes.com.au